Refund Policy
Last Updated: January 2026 // Technochy Client Satisfaction Protocol
1. Our Satisfaction Commitment
Technochy strives to deliver exceptional technical quality across all custom software, web, mobile, AI, and digital marketing engagements. We establish clear milestone deliverables and approval gates before project commencement to ensure complete transparency.
2. Refund Eligibility Criteria
A full or partial refund may be issued under the following conditions:
- Pre-Discovery Cancellation: 100% full refund if a project is canceled within 48 hours of initial payment and prior to discovery kickoff.
- Milestone Approval Failure: If initial design prototypes or architectural specifications fail to meet agreed requirements during Phase 1 review, a 75% refund of phase deposit will be processed.
- Inability to Deliver: 100% refund if Technochy is unable to execute a project due to technical constraints on our end.
3. Non-Refundable Items
Refunds will not be issued for:
- Milestones that have been formally reviewed, approved, and accepted by the client.
- Third-party costs incurred on your behalf (e.g. domain registration, paid API credits, cloud server hosting fees, or ad spend).
- Projects where work has been stalled for more than 30 consecutive days due to client unresponsiveness.
4. Refund Processing Timeline
Once a refund request is approved by our billing department, refunds will be credited back to the original payment method (Bank Transfer, Credit Card, or Stripe) within 5 to 10 business days.
5. How to Request a Refund
To submit a refund claim, please email our billing support team with your project ID and reason for request:
Billing Email: contact@technochy.com
Support SLA: Guaranteed response within 2 hours